Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all programs and services purchased through Halla LLC ("Halla Meds," "we," "us"). [Placeholder — confirm program structure: one-time fee vs. membership, and what's included.] We want to be transparent about how billing works and what options are available to you.

For questions, contact us via our contact page.

1. Cancellation of Your Program

You may cancel your Halla Meds program at any time. To cancel, contact us via our contact page with your full name and the email address on file. [Placeholder — confirm whether cancellation can also be done via account settings or phone, and processing turnaround time.]

Upon cancellation, [Placeholder — confirm whether you retain access to remaining program benefits through the end of a paid term]. Program fees are non-refundable once your intake has been submitted for Provider review, except as described below.

2. Pre-Clinical Review Cancellation

If you cancel or request a refund before your intake form has been reviewed by a Provider (i.e., before clinical evaluation begins), you are eligible for a full refund of any program or intake fee paid.

3. Post-Clinical Review Cancellation

Once a licensed Provider has reviewed your intake and begun your clinical evaluation, [Placeholder — confirm whether a consultation fee applies and, if so, the amount] is non-refundable. This is because a Provider's time and clinical judgment have been applied to your case.

If you are not ultimately prescribed a treatment, see Section 5 below (Not Approved by Provider). If you are prescribed treatment but wish to cancel before shipping, see Section 4 below.

4. Cancellation After Prescription but Before Shipment

If you cancel after a Provider has issued a prescription but before your treatment has shipped, [Placeholder — confirm refund treatment, e.g., partial refund of the program fee minus any consultation fee]. To request a pre-shipment cancellation, contact us immediately via our contact page. We cannot guarantee cancellation once an order has been transmitted to the pharmacy.

5. Not Approved by Provider

If a licensed Provider reviews your intake and determines that you are not a candidate for the requested treatment, [Placeholder — confirm refund treatment in this scenario, e.g., full refund minus any consultation fee].

6. Compounded Prescription Medications — No Returns

Medications dispensed through Halla Meds may include compounded preparations custom-made by licensed U.S. pharmacies, including Rx Ave Health. Because compounded medications are prepared specifically for individual patients, they cannot be returned, resold, or reused once shipped, in accordance with federal pharmacy regulations and state pharmacy board requirements.

All sales of dispensed compounded medications are final. No refunds will be issued for compounded medications after they have shipped, except in the case of a pharmacy error or damaged/incorrect delivery (see Section 8).

7. Billing Disputes

If you believe you were charged in error, contact us within 30 days of the charge via our contact page. We will review your account and, if an error occurred, issue a correction or refund. [Placeholder — confirm typical turnaround time.]

We ask that you contact us directly before initiating a chargeback. Unauthorized chargebacks for legitimately rendered services may result in account suspension.

8. Damaged, Incorrect, or Lost Orders

Damaged or incorrect orders: If your order arrives damaged or contains the wrong medication or dosage, contact us via our contact page within 7 days of delivery. Include photos of the packaging and product. We will coordinate a replacement at no cost.

Lost in transit: If tracking confirms your order was lost in transit and not delivered, contact us within 14 days of the expected delivery date. We will reship your order at no additional charge.

Halla Meds is not responsible for orders marked delivered to the correct address that are reported missing more than 7 days after the delivery confirmation date.

9. Refund Processing Times

Approved refunds are processed within [Placeholder — confirm typical turnaround, e.g., 5–10 business days] and credited to the original payment method. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above.

11. Contact Us

Halla LLC
3555 Gwinnett Pl Dr NW, Duluth, GA 30096
Questions about cancellations or refunds can be directed to us via our contact page.